Politique de remboursement

Can I return my order?

Yes. Noomxy accepts eligible returns requested within 90 calendar days of the date your order was delivered, provided that the product fully meets the conditions set out in this Policy. 

Because our products are primarily personal-use wellness and sleep products, certain returns are subject to strict hygiene, safety and quality-control requirements. To be eligible for a return, the product must be completely new, unused, unopened, unsealed and in resalable condition, with all original packaging, seals, labels, accessories and other original components intact.

Products that have been opened, unsealed, used, tested, applied to the body, handled, or whose protective seal or hygiene packaging has been removed are not eligible for a return, exchange or refund. This applies even if the product was used only once.

Opening or removing a seal, hygiene wrapper or protective system may make the product unsuitable for resale and therefore ineligible for return. Nothing in this Policy limits rights that cannot legally be excluded, including applicable rights relating to defective, incorrect or damaged merchandise.

Noomxy also does not accept returns for products that have been washed, altered, damaged after delivery, improperly handled, or returned without all original components, accessories, labels, packaging and other elements required for resale.

Return requests are reviewed individually. Approval to send a return does not by itself constitute final approval of a refund; the returned product must be received and inspected in accordance with this Policy.

Return window

Eligible return requests must be submitted to Noomxy within 90 calendar days after the date the order was delivered.

After the 90-day period has expired, change-of-mind returns will not be accepted unless applicable law provides a different mandatory right or the matter involves an issue covered by this Policy.

Contacting Noomxy within the 90-day period does not automatically approve a return. The product must still satisfy all eligibility requirements in this Policy.

Defective, damaged or incorrect products

If you receive a product that has a manufacturing defect, was materially damaged during transit, is materially different from what you ordered, or has another issue that existed at the time of delivery, please contact Noomxy as soon as possible and no later than 90 calendar days after delivery.

To verify the issue, Noomxy may request photographs, videos, photographs of the outer and inner packaging, shipping labels, order information and any other information reasonably necessary to determine the nature and likely cause of the issue.

If an issue covered by this Policy is validated, Noomxy may, depending on the circumstances and applicable law, provide a replacement, refund or another reasonable remedy. A validated defect or damage does not necessarily mean that a refund must be issued if an appropriate replacement or other remedy resolves the issue.

Noomxy may ask you to retain and/or return the affected product before providing a final resolution when reasonably necessary to investigate the claim. If a return is required for a validated claim, Noomxy will provide the applicable return instructions.

How to request a return or report an issue

To start a request, email:

contact@noomxy.com

Your message should include:

• Order number.
• Full name used for the order.
• Shipping address used for the order.
• Specific reason for the request.
• Clear photographs of the product and, where applicable, its packaging and seals.
• Videos or other documentation if requested to verify the issue.

Noomxy may request additional information when reasonably necessary to determine whether the request meets this Policy.

Do not send any product to a return address on your own. Returns require prior written authorization from Noomxy. Packages sent without prior authorization may be refused, returned to the sender or not processed.

Conditions for approved returns

For an approved change-of-mind return, the customer is responsible for return shipping costs, unless applicable law requires otherwise or Noomxy expressly states otherwise.

The product must be shipped within the timeframe provided by Noomxy and must satisfy the return conditions in this Policy. Noomxy may reject a return if the product arrives opened, used, unsealed, damaged, incomplete or otherwise in a condition that prevents resale for hygiene or quality-control reasons.

Original shipping charges, where applicable, are not refundable for returns unless applicable law requires otherwise.

Noomxy is not responsible for returned products until they are received by us. We recommend using a tracked shipping service and keeping proof of shipment.

Refunds

Once an authorized return is received and inspected, Noomxy will assess the condition of the product. If the return meets the requirements of this Policy, the applicable refund will be issued to the original payment method unless applicable law or the circumstances of the transaction require another method.

The time required for a refund to appear in your account may depend on your bank, card issuer or payment provider and is outside Noomxy's control.

If a return is rejected because the product does not meet the requirements of this Policy, Noomxy may deny the corresponding refund. If a product was sent back without prior authorization, Noomxy may decline to process the return.

Nothing in this Policy excludes any refund or other remedy that is legally required for defective, incorrect or undelivered merchandise or for another circumstance where applicable law gives the customer a mandatory right.

Orders in processing, fulfillment or transit

Orders may begin processing shortly after they are placed due to our order-management, fulfillment and logistics processes. Once an order has entered fulfillment, packing, shipment or transit, we cannot guarantee that it can be cancelled or modified.

If you want to cancel or modify an order, contact Noomxy as soon as possible. If the order has already entered fulfillment or has shipped, we may be unable to stop the shipment or change delivery information.

An order being in transit does not automatically make it eligible for a return outside the conditions set out in this Policy.

Subscriptions

Products purchased through a subscription are subject to the same return eligibility requirements in this Policy unless expressly stated otherwise at checkout.

Subscription renewals that have already been processed cannot necessarily be cancelled or refunded. Customers must manage subscription cancellation in accordance with the terms and deadlines displayed at checkout and/or in their customer account before the next renewal.

Cancellation of a subscription does not automatically constitute a return or refund of an order that has already been processed or shipped.

Items not eligible for returns

Unless applicable law provides otherwise, the following are not eligible for a return:

• Products that have been opened, unsealed or used.
• Products applied to the body or tested where this compromises hygiene or resaleability.
• Products with security seals or protective elements removed.
• Products damaged after delivery for reasons not attributable to Noomxy.
• Products altered, washed or modified.
• Products missing original components, accessories, labels or packaging required for resale.
• Requests submitted more than 90 calendar days after delivery.
• Products or orders returned without prior authorization.

Claim review and resolution

Requests are normally reviewed within up to 7 business days after Noomxy receives all information reasonably necessary to evaluate the request. This timeframe may be extended when additional documentation is required or when product, carrier or supplier verification is reasonably necessary.

Noomxy may request additional information before approving or denying a request. Each request will be evaluated based on this Policy, the information provided and applicable law.

Limitation of responsibility

Noomxy is not responsible for damage resulting from use contrary to product instructions, normal wear and tear, improper storage, improper handling, alterations made by third parties, improper washing or maintenance, or damage occurring after delivery for reasons not attributable to Noomxy.

Nothing in this Policy is intended to exclude, limit or replace any consumer right or warranty that cannot legally be excluded or limited in the applicable jurisdiction. If this Policy conflicts with a mandatory consumer right, the mandatory legal right will control to the extent required by law.

Contact

If you have questions about returns, refunds, replacements or this Policy, please contact Noomxy at:

contact@noomxy.com